Kitchen Queen - Cookery Lessons In Your Own Home Gift Vouchers Available - the perfect pressie!
  cart_btn 0 Items

Terms and Conditions

   

By booking any of our private cooking lessons, parties or gift vouchers you agree to abide by our terms and conditions.
What's included:
Included in all bookings – for parties and for cookery lessons:

  • Tailored list of recipe/menu ideas for you to choose from
  • Time with your allocated ‘Kitchen Queen’ (culinary tutor)
  • Travel to and from your home, or chosen venue (unless otherwise agreed in advance)
  • [For gift voucher orders] Delivery of your chosen gift vouchers, sent next day via 1st class Royal Mail (unless otherwise agree)
  • For cookery parties and events, all ingredients will be provided (for cooking lessons, including gift voucher bookings, clients are required to provide their own ingredients).
  • For cookery parties and events, each guest will be provided with a Kitchen Queen apron, canvas shopper to take away.
  • For all lessons and parties you will be given copies of the recipes that you cook.

What's not included:

  • For cookery lessons (not parties), ingredients are not included, however you will be provided with a shopping list for ingredients to have available.

Health & Safety:
Whilst cooking lessons are held in your own environment, we can only advise on certain health and safety points. We would advise that participants should wear shoes with flat, non-slip soles and covered toes, sensible clothing (not your Sunday best!), and long hair tied back. We are not liable for any damage that occurs to clothing or shoes.
Similarly, it is the responsibility of the participants to ensure that any equipment is well maintained and safe for use during private cookery lessons.


Special dietary requirements, food allergies & illness:
We will always endeavour to tailor our cookery lessons and cookery parties to meet the dietary requirements of our clients and their guests. It is ultimately the clients responsibility however to ensure that all ingredients and end products are suitable for consumption, particulary if they are to be consumed by someone with an allergy or intolerance.


Payment:
We can accept credit or debit card payments online or via telephone (please call 07967 620 317). We can also accept online transfers/BACS payments – please contact us to request the relevant account details. We regrettably no longer accept payment by cheque.
Cooking lessons: All payments should be made in full prior to a cooking lesson or cooking party taking place.
Gift Vouchers: For gift voucher orders, payment must be received in full prior to gift vouchers being sent.
Cookery Parties, Corporate Cooking Events: For parties, we require a 50% deposit upon booking, followed by the remaining 50% no later than 5 working days before your party or event.

Cancellations & Refunds Policy
Cooking lessons and gift voucher bookings: Please note that unfortunately we are unable to offer refunds. We are a flexible bunch however, so should you need to change the date or time of your cooking lesson, then please just let us know in plenty of time and we'll always do our best to accommodate your requests. 

Should you need to cancel or rearrange your lesson within 7 days of your cooking lesson, we reserve the right to charge a cancellation fee (see table below for cancellation fees applicable). We hope that you understand that this isn't us being greedy, it's simply because your allocated Kitchen Queen is very unlikely to be allocated to another cooking lesson at this late stage, and we will have already put effort into arranging your lesson.


Cancellation period

Cancellation fee (% of lesson value)

7 or more days notice

0%

3-6 days notice

50%

0-3 days notice

100%

Children’s and Adults Cooking Parties, Corporate Events, Private Catering: Please note that unfortunately we are unable to offer refunds. We are a flexible bunch however, so should you need to change the date or time of your cooking party or event, then please just let us know in plenty of time and we'll always do our best to accommodate your requests. 

Should you need to cancel or rearrange your party or event within 14 days of your booking, we reserve the right to charge a cancellation fee (see table below for cancellation fees applicable). We hope that you understand that this isn't us being greedy, it's simply because resources allocated to your event are very unlikely to be reallocated at this late stage, and we will have already put effort into arranging your cooking event or party.


Cancellation period

Cancellation fee (% of event value)

14 or more days notice

0%

7-10 days notice

50%

0-6 days notice

100%

Gift Vouchers: Refunds are not available on gift voucher purchases, nor can Gift Vouchers be exchanged for cash or other goods. All other standard cancellation and refund terms apply (as above).


Cancellations by Kitchen Queen Ltd:In the unlikely event of cancellation of a lesson or party by ourselves, we will undertake to offer a suitable alternative date, or we will issue a full refund (within 7 days) for any payments already received.


Delivery
Cookery Courses & Gift Vouchers: Upon booking a cooking lesson/s or gift voucher/s with Kitchen Queen Ltd you will receive confirmation of your order by email, to your nominated email address. You will also receive any gift vouchers that have been requests by First Class Royal Mail. Please note that Royal Mail delivery services are outside of our control, and we can take no responsibility for delays in their service such as strikes, extreme weather etc.


Copyright & Acceptable Usage
Full copyright of the Kitchen Queen website and other related content, including recipe suggestions and recipes developed by Kitchen Queen Ltd is retained by Kitchen Queen. Any recipe suggestions or recipe cards are for personal use only. The sharing of these materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited without the express written permission of Kitchen Queen Ltd.

Contact Us
Kitchen Queen Limited
Company Number:6849654

Tel: 07967 620 317
W:www.kitchenqueen.co.uk
E:info@kitchenqueen.co.uk